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DCP-395CN

FAQs & Troubleshooting

FAQs & Troubleshooting

DCP-395CN

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Date: 10/07/2018 ID: faq00002639_001

I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?

You can install "PaperPort™ 11SE" from the CD-ROM supplied with your machine. Please follow Step1, 2 and 3 below to install "PaperPort™ 11SE".

There are 3 steps for installing "PaperPort™ 11SE". You need to install 3 kinds of software: PaperPort, Microsoft Visual C++ 2005 Redistributable Package and PaperPort Image Printer.


Step1: Installing PaperPort
 
  1. Put the supplied CD-ROM into your CD-ROM drive. If the Brother screen appears automatically, close the screen.
     
  2. Click on Start and then Computer.
    computer

     

  3. Right-click on the CD-ROM icon and select Open.
    open

     

  4. Open the paperport folder and then the program folder. Double-click setup.exe.
    setup.exe

     

  5. The installation will start. Please follow the installation screen directions.

 


Step2: Installing Microsoft Visual C++ 2005 Redistributable Package

Installation steps vary depending on the version of Windows 7. Please follow the steps below for your Windows 7 version.

 

[For 32bit users]

  1. Open the Utilities folder. Double-click vcredist_x86.exe.
    vcredist_x86.exe

     

  2. A window will appear. After finishing installation the window will close.
    window


[For 64bit users]

  1. Open the Utilities folder. Double-click vcredist_x86.exe.
    vcredist_x86.exe

     

  2. A window will appear. After finishing installation the window will close.
    window
     
  3. Open the System64 folder. Double-click vcredist_x64.exe.
    vcredist_x64.exe

     

  4. A window will appear. After finishing installation the window will close.
    window

 


Step3: Installing PaperPort Image Printer

Installation steps vary depending on the version of Windows 7. Please follow the steps below for your Windows 7 version.
 

[For 32bit users]

  1. Go back to the paperport folder. Open the printer folder, and then the sytem32 folder.
     
  2. Double-click setup.exe.
    PaperPort Image Printer

     

  3. The installation will start. Please follow the installation screen directions.


[For 64bit users]

  1. Go back to the paperport folder. Open the printer folder, and then the system64 folder.
     
  2. Double-click setup.exe.
    PaperPort Image Printer_x64

     

  3. The installation will start. Please follow the installation screen directions.

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If you need further assistance, please contact Brother customer service:

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