How do I clean the paper pick-up roller?
If the paper pick-up roller is stained, the printer may not feed paper. In that case, clean the paper pick-up roller
- Turn off the power switch and unplug the printer.
- Unplug the power cord and interface cable from the printer.
- Pull the paper tray out of the printer.
- Dampen a soft cloth with lukewarm water and wipe the separator pad (1) in the paper tray with it.
- Wipe the two paper pick-up rollers (1) inside the printer.
- Put the paper tray back in the printer.
- Make sure that you have turned off the power switch, and then connect the power cord and interface
cable to the printer.
- Plug in the power cord and turn on the power switch of the printer.
HL-5340D, HL-5350DN, HL-5370DW, HL-5380DN
If you need further assistance, please contact Brother customer service:
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