FAQs & Troubleshooting


Model discontinued. This page is no longer updated.


FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 21/02/2012 ID: faq00002889_000

When I calibrate I get a "White-only" calibration message.

This error message could occur:

  • If you do not use the calibration sheet that came with your scanner.
    If you lost the calibration sheet, please contact Brother Customer Service from "Contact Us".

  • If the sheet is placed incorrectly placed into the scanner you can also get this message.
    Please place the sheet correctly into the scanner as shown the image below and try scanning again.

    NOTE: Illustrations shown below are for representation purposes and may differ from your Brother machine.

    Place the sheet correctly

Related Models

DS-600, DS-700D

If you need further assistance, please contact Brother customer service:

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