MFC-J470DW
FAQ et Diagnostic |
MFC-J470DW
Date: 12.03.2015 ID: faq00002878_002
The copies I make with my Brother machine's Automatic Document Feeder (ADF) come out blank.
Follow the steps listed below to resolve the issue.
NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
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Remove any documents from the Automatic Document Feeder (ADF).
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Lift up and unfold the ADF document support (1).
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Place your document face down, top edge first in the ADF underneath the guides until you feel it touch the feed rollers.
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Adjust the paper guides (1) to fit the width of your document.
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Verify the ADF Ready message appears on the machine's display (hereinafter called LCD) for a few seconds. The LCD will then return to menu.
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If the ADF Ready message does not appear on the LCD, remove the document(s) from the ADF and reinsert it.
- If the ADF Ready message does not appear on the LCD after three attempts to load the document(s), contact Brother Customer Service from the "Contact Us" section.
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Verify the ADF Ready message appears on the machine's display (hereinafter called LCD) for a few seconds. The LCD will then return to menu.
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Press (Copy).
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Press Black (Mono) Start.
The machine will feed the document through the ADF and print a copy.-
If the copy prints correctly, the issue is solved.
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If the document does not feed through the ADF, contact Brother Customer Service from the "Contact Us" section.
- If the copy comes out blank, go to STEP 7.
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If the copy prints correctly, the issue is solved.
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Print a Print Quality Check Sheet (PQCS) to make sure the print engine is working.
Click here to see how to check the print quality and clean the print head.
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Place a document into the ADF face down, top edge first.
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Press (Copy).
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Press Black (Mono) Start.
The machine will feed the document and print a copy.-
If the copy prints correctly, the issue is solved.
- If the copy is blank, contact Brother Customer Service from the "Contact Us" section.
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If the copy prints correctly, the issue is solved.
Pour toute assistance supplémentaire, contactez le service clientèle de Brother:
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