FAQs & Troubleshooting



FAQs & Troubleshooting

FAQs & Troubleshooting

Date: 07/02/2020 ID: faq00100455_502

Clean the Scanner and Rollers

A spot of dirt or correction fluid on the glass strip may cause poor quality scans. Clean the scanner and rollers if a vertical line appears in the scanned data or if areas are missing in the scanned data.

  1. (DSmobile DS-940DW) Turn off the machine.
  2. Disconnect the USB cable from both your scanner and your computer.
  3. (DSmobile DS-740D/DSmobile DS-940DW) Open the Output Guide.
  4. Open the Top Cover.
  5. Gently wipe the glass strips and feed rollers with a dry, soft, lint-free cloth.
  6. Close the Top Cover.
  7. (DSmobile DS-740D/DSmobile DS-940DW) Close the Output Guide.
  8. Reconnect the USB cable to your scanner and your computer.

Related FAQs

Related Models

DS-640, DS-940DW

If you need further assistance, please contact Brother customer service:

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