FAQs & Troubleshooting

FAQs & Troubleshooting

Clean the Scanner and Rollers

A spot of dirt or correction fluid on the glass strip may cause poor quality scans. Clean the scanner and rollers if a vertical line appears in the scanned data or if areas are missing in the scanned data.

  1. (DSmobile DS-940DW) Turn off the machine.
  2. Disconnect the USB cable from both your scanner and your computer.
  3. (DSmobile DS-740D/DSmobile DS-940DW) Open the Output Guide.
  4. Open the Top Cover.
  5. Gently wipe the glass strips and feed rollers with a dry, soft, lint-free cloth.
  6. Close the Top Cover.
  7. (DSmobile DS-740D/DSmobile DS-940DW) Close the Output Guide.
  8. Reconnect the USB cable to your scanner and your computer.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DS-640, DS-940DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: Are there any comments you would like to add?

Please note this form is used for feedback only.