MFC-420CN
![]() |
FAQ et Diagnostic |
![](/g/b/img/product/mfc420cn_us.jpg)
MFC-420CN
Date: 2006-12-08 ID: faq00002399_000
I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
There is a twain scanner driver conflict with another scanner:
- Disconnect the USB cable between the Macintosh and your Brother device.
- Log on as an "Administrator".
- Delete any scanner by another manufacturer (Macintosh HD/Library/Image Capture/TWAIN Data Sources)
- Reboot the Mac.
- When the Mac has rebooted, empty the Trash.
- Plug in the USB cable and try to scan again.
I am still not able to scan:
- Disconnect the USB cable between the Macintosh and your Brother device.
- Reboot the Mac.
- Log on as an "Administrator".
- Delete the "Brother TWAIN.ds" folder (Macintosh HD/Library/Image Capture/TWAIN Data Sources/Brother TWAIN.ds).
- Run the "Print Center" or "Printer Setup Utility" (from the Macintosh
HD/Applications/Utilities/Print Center or Printer Setup Utility folder), Click on the model name of your Brother product in the printer list and remove it by clicking the "Delete" button. - Drag the "Brother" folder (Macintosh HD/Library/Printers/Brother) into the Trash bin and then empty the trash bin.
- Reboot the Mac
- Insert your Brother CD-Rom and run the installation for the MFL-Pro software.
- Once the installation reaches the Installation Type click Customize and make sure Brother RSP and BrotherTWAIN have a check mark then click Upgrade and finish the installation.
- Restart your computer at the prompt and plug in the USB cable.
- Scanning should now work and you can reinstall any other scanners if needed.
For Color Inkjet product users: If you want to delete the Brother Color Profiles, delete "Brother xxxxx" in the Profiles folder in the "ColorSync" folder.
DCP-130C, DCP-330C, DCP-540CN, MFC-210C, MFC-240C, MFC-420CN, MFC-440CN, MFC-4800, MFC-5440CN, MFC-5460CN, MFC-5840CN, MFC-620CN, MFC-640CW, MFC-665CW, MFC-7220, MFC-7420, MFC-7820N, MFC-8440, MFC-8840D, MFC-8840DN, MFC-9420CN
Pour obtenir une aide supplémentaire, contactez le service à la clientèle Brother:
Remarques sur le contenu
Pour nous aider à améliorer notre soutien, veuillez nous faire part de vos commentaires ci-dessous.
Étape 1: Les informations fournies sur cette page vous ont-elles été utiles?
Étape 2: Y a-t-il des commentaires que vous voudriez ajouter?
Veuillez noter que ce formulaire est utilisé pour le retour d'informations seulement.