MFC-9340CDW
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Perguntas frequentes e Solução de problemas |
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MFC-9340CDW
Data: 07/11/2011 ID: faq00002011_000
I'm using Windows XP. I cannot scan with the USB cable.
The USB controller program not being updated may cause this. To resolve this issue, please follow the instructions below:
For Windows XP (not updated with any Service Packs):
Click here to visit the Microsoft's web site and install the latest Service Pack of Windows XP.
For Windows XP SP1/ SP2/ SP3 users:
- Right click on the My Computer icon on the desktop and select Properties.
- Click on the Hardware tab and then click on Device Manager.
![](/g/b/img/faqend/faq00002011_000/us_ot/en/3552/usb01.gif)
- Click on the + of "Universal Serial Bus controllers" to expand it.
![](/g/b/img/faqend/faq00002011_000/us_ot/en/3553/usb02.gif)
- Right click on Enhanced Host Controller and select Properties.
![](/g/b/img/faqend/faq00002011_000/us_ot/en/3554/usb03.gif)
- Click on the Driver tab and then click on Driver Details.
![](/g/b/img/faqend/faq00002011_000/us_ot/en/3555/usb04.gif)
- Select C://WINDOWS/system32/drivers/usbehci.sys in the list and confirm its file version.
-If it is "5.1.2600.41", follow the steps below.
-If not, there may be another cause. Continue to check "FAQ & Troubleshooting" for other possible solutions.
![](/g/b/img/faqend/faq00002011_000/us_ot/en/3556/usb05.gif)
- Click OK to close the window.
- Click on Update Driver.
![](/g/b/img/faqend/faq00002011_000/us_ot/en/3557/usb06.gif)
- The hardware update wizard will appear. Select Install the software automatically and click Next.
![](/g/b/img/faqend/faq00002011_000/us_ot/en/3558/usb07.gif)
- Click Finish.
![](/g/b/img/faqend/faq00002011_000/us_ot/en/3559/usb08.gif)
- Restart your computer.
- Repeat Step 1 to 6 and make sure that the file version is "5.1.2600.1106".
Se você precisar de assistência adicional, entre em contato com o atendimento ao cliente da Brother:
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