QL-800
ЧЗВ и отстраняване на неизправности |
QL-800
Дата: 14/12/2018 Идентификационен номер: faqp00000659_001
Невъзможен печат 79
If you cannot print, follow the steps below:
Проверете настройките в драйвера на принтера
Рестартирайте вашето Brother устройство и компютъра
Преинсталирайте драйвера за принтер
Basic checks
[Проверка] | Instructions |
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Включете устройството. |
Уверете се, че принтера е включен. |
Is the printer set up? |
If it is not, go to the [Downloads] section and download the printer driver suitable for your operating system.
Do not use the built-in Windows (inbox) driver (QL-5 series only) |
Are there print errors or transmission errors? | Изключете QL-560 и след това го включете отново.
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Are both ends of the USB cable correctly inserted into the computer and the printer? |
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Инсталирана ли е правилно DK ролката? |
Make sure that::
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If your printer supports the P-touch Editor Lite mode, is the mode disabled? |
Make sure that the Editor Lite mode is disabled. If the Editor Lite LED is lit, press and hold down the Editor Lite button until the Editor Lite LED turns off. |
If you still cannot print, see the next section.
Проверете настройките в драйвера на принтера
Open the Devices and Printers. (To learn how to open the Devices and Printers, see “How to open the Devices and Printers window”.)
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Уверете се, че принтера е включен.
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Change the icon view to Tiles.
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Уверете се, че вашия принтер е избран. If the status does not change even after turning the printer on, reinstall the printer driver by following "Преинсталирайте драйвера за принтер".
If drivers with the same name are displayed ("Brother XX-XXXX" and "Brother XX-XXXX (Copy 1)")
See "I have connected multiple printers of the same model to one PC but can only print from one of the machines."
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Change the icon view to Tiles.
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Make sure there are no documents waiting to be printed.
If you send a print job from the computer but it is interrupted, or if the print job is not completed, the job can get stuck in the computer's print queue. This makes the printer fail to respond to any print jobs.
Delete all print jobs and retry printing.
Windows- Отворете Printer Properties.
- Double-click your printer's icon.
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Select Printer > Cancel All Documents > Yes.
- Щракнете бутон "Print Queue" или "Open Print Queue...".
- Select the print job you want to delete.
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Натиснете бутон Add .
Рестартирайте вашето Brother устройство и компютъра
Your computer's operating system may have become unstable. Направете следното:
- Изключете принтера.
- Save all data on your computer and close all running applications.
- Рестартирайте компютъра.
- After restarting the computer, turn the printer back on again.
- If the problem continues after checking the steps above, try to reinstall the printer driver.
Преинсталирайте драйвера за принтер
Преинсталирайте драйвера на принтераВъзможно е драйвера на принтера да не е инсталиран правилно. Uninstall the printer driver using the printer driver cleanup tool, and then reinstall the printer driver.
Свързани ЧЗВ
QL-570, QL-600, QL-700, QL-800, QL-810W/810Wc
Ако ви е необходимо допълнително съдействие, моля, свържете се с центъра за клиенти на Brother:
Обратна връзка за съдържанието
Имайте предвид, че този формуляр се използва само за обратна връзка.