Veelgestelde vragen en probleemoplossing



Veelgestelde vragen en probleemoplossing

Veelgestelde vragen en probleemoplossing


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Datum: 29/06/2015 Nummer: faq00002520_019

When I print or copy a document with fast mode, the printing is shifted too high on the paper.

Powder from the paper may build up on the surface of the paper pick-up roller. This may cause the paper to slip as it is picked from the tray.

Follow the steps listed below to resolve the issue.


Clean the paper pick-up roller

> Click here to see how to clean the paper pick-up roller.



Flip the paper in the paper tray

If you are using paper that has a coating on one side (ex. Photo Paper) skip this step.

  1. Remove all the paper from the tray and fan the stack of paper well.

    Fan stack of paper well


  2. Install the paper into the paper tray with the other side of paper face up.
  3. Put the paper tray firmly back in the machine.
  4. Start copying or printing again.

If you still have an issue after performing the previous steps Brother recommends copying or printing your document at a higher resolution (increased resolutions will print your document at slower speeds).



Change the copy or print quality setting

For Copy


  1. Load your document.
  2. Press Copy(Copy).
  3. Enter the number of copies you want.
  4. Press Options.
  5. Press the Up or Down arrow to display Quality.
  6. Press Quality.
  7. Press Normal or Best.
  8. Press OK.
  9. Press Black (Mono) Start or Color (Colour) Start.


For PC print


NOTE: The screens may differ depending on operating system being used and your Brother machine.



  1. Open Printing Preference. (Click here to see how to open Printing Preferences.)
  2. Change the print mode at the Print Quality section. Choose one of the modes Normal, Photo or Best.

    Change the print mode at the Print Quality


  3. Click OK



  1. Open Print dialog. (Click here to see how to open Print dialog.)
  2. Choose Print Settings in the Print dialog box.

    Choose Print Settings


  3. Click on the drop down menu next to Print Quality.
  4. Choose one of the modes Normal, Photo or Best.


Heeft u meer hulp nodig, dan kunt u contact opnemen met de Brother-klantenservice.


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