PT-9800PCN
 |
FAQs & Troubleshooting |
PT-9800PCN
Date: 18/10/2023 ID: faqp00100343_001
I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
When the printer is connected to your computer correctly, you can select your printer in P-touch Editor even if the printer driver is not installed.
If P-touch Editor fails to search for your printer, check the following according to the connection method:
Available interfaces depend on your printer.
USB connection
- Make sure the printer is turned on.
- Make sure the printer is connected to your computer correctly with a USB cable.
Wired LAN connection
- Make sure the printer is turned on.
- Make sure the LAN cable is connected to the router correctly.
- Make sure the printer and your computer are connected to the same network.
Wireless network connection (Wi-Fi®)
- Make sure the printer is turned on.
- Make sure the printer's Wi-Fi setting is on.
- Make sure the printer and your computer are connected to the same access point/router.
- Make sure the access point/router is on.
Bluetooth® connection
- Make sure the printer is turned on.
- Make sure the printer's and your computer's Bluetooth settings are on.
- Make sure your printer is detected from System Settings or System Preferences -> Bluetooth on your Mac.
PT-9700PC, PT-9800PCN, PT-D410, PT-D450, PT-D460BT, PT-D600, PT-D610BT, PT-E550W, PT-P700, PT-P710BT, PT-P750W, PT-P900W, PT-P950NW, QL-1100, QL-1110NWB, QL-570, QL-650TD, QL-700, QL-720NW, QL-800, QL-810W, QL-820NWB
If you need further assistance, please contact Brother customer service:
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