Please check the following points:

• Is the print head cartridge properly installed in the printer?
  Make sure that the print head cartridge is installed properly.
  To see how to replace the print head cartridge, click here.

• Is the media suitable?
  Replace the media with a recommended size and type, and confirm that your printer driver setting are correct.

• Is the transfer roll cartridge properly installed in the printer?
  Make sure that the transfer roll cartridge is properly installed.
  To see how to replace the Transfer Roll Cartridge, click here.