Please check the following points to solve the problem:

1. Clean all four corona wires (one for each color) inside the drum unit by sliding the green tab. Click here to see the details of how to clean the corona wires.
   
   
2. Make sure the corona wire green tabs are at their home positions.
   
   
3. If you have the problem when copying, clean the scanner glass and scanner glass strip. Click here to see the details of how to clean the scanner glass and scanner glass strip.
   
   
4. The toner cartridge may be damaged. Put in a new toner cartridge as follow:
   
   
   1. Click here to print the chart. [345KB/ PDF]
   2. Compare your printed document with the printed chart to identify the color causing the problem.
   3. Replace the toner cartridge of the color. Click here to see the details of how to replace the toner cartridge.
      
      
5. The drum unit may be damaged. Put in a new drum unit. Click here to see the details of how to replace the drum unit.