FAQs & Troubleshooting

Close

MFC-B7715DW

FAQs & Troubleshooting

FAQs & Troubleshooting

MFC-B7715DW

Not your product?

Date: 13/07/2018 ID: faq00000011_038

Hollow print

Print Quality Problem - Hollow print

 

Check the following points to resolve the issue:

  • Select Thick Paper mode in the printer driver or use thinner paper than you are currently using.
  • (Not available for some models)
    Select the appropriate media type in the menu setting.
  • Check the machine's environment. Conditions such as high humidity can cause hollow print.
    Refer to Product Safety Guide available on the Manuals section.
  • The drum unit may be damaged. Replace the drum unit with a new drum unit.
    > Click here to see how to replace the drum unit.

 

Related Models

DCP-B7500D, DCP-B7535DW, DCP-L2531DW, DCP-L2535D , DCP-L2535DW, DCP-L2550DW, DCP-L5500D, DCP-L5600DN, HL-B2000D, HL-B2080DW, HL-L2310D, HL-L2335D, HL-L2350DW, HL-L2351DW, HL-L2370DN, HL-L2375DW, HL-L2376DW, HL-L2385DW, HL-L2386DW, HL-L2395DW, HL-L5000D, HL-L5100DN, HL-L5200DW, HL-L6200DW, HL-L6400DW, MFC-B7715DW, MFC-L2710DW, MFC-L2713DW, MFC-L2715DW, MFC-L2716DW, MFC-L2730DW, MFC-L2750DW, MFC-L2751DW, MFC-L2770DW, MFC-L2771DW, MFC-L5700DN, MFC-L5755DW, MFC-L5900DW, MFC-L6700DW, MFC-L6900DW

If you need further assistance, please contact Brother customer service:

Content Feedback

To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.