Check the following points to resolve the issue:
- Select Thick Paper mode in the printer driver or use thinner paper than you are currently using.
(Not available for some models)
Select the appropriate media type in the menu setting.
Check the machine's environment. Conditions such as high humidity can cause hollow print.
Refer to Product Safety Guide available on the Manuals section.
The drum unit may be damaged. Replace the drum unit with a new drum unit.
> Click here to see how to replace the drum unit.
DCP-B7500D, DCP-B7535DW, DCP-L2531DW, DCP-L2535D , DCP-L2535DW, DCP-L2550DW, DCP-L5500D, DCP-L5600DN, HL-B2000D, HL-B2080DW, HL-L2310D, HL-L2335D, HL-L2350DW, HL-L2351DW, HL-L2370DN, HL-L2375DW, HL-L2376DW, HL-L2385DW, HL-L2386DW, HL-L2395DW, HL-L5000D, HL-L5100DN, HL-L5200DW, HL-L6200DW, HL-L6400DW, MFC-B7715DW, MFC-L2710DW, MFC-L2713DW, MFC-L2715DW, MFC-L2716DW, MFC-L2730DW, MFC-L2750DW, MFC-L2751DW, MFC-L2770DW, MFC-L2771DW, MFC-L5700DN, MFC-L5755DW, MFC-L5900DW, MFC-L6700DW, MFC-L6900DW
If you need further assistance, please contact Brother customer service:
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