FAQs & Troubleshooting
Date: 03/02/2012 ID: faq00002703_002
The message Replace Parts indicates that the Separation Pad and Pick-up Roller need to be replaced with new ones.
Your machine is equipped with a scan counter. The counter automatically counts how many times the machine has scanned. When both the Separation Pad and the Pick-up Roller has been used over 50,000 times, the machine will display a message Replace Parts on the Status Monitor to remind you to replace both the Separation Pad and the Pick-up Roller.
Your Brother machine will have a problem scanning documents if you do not replace the parts.
Please follow the steps below to clear the error message.
- Replace the Separation Pad.
Click here for the instructions on how to replace the Separation Pad.
- Replace the Pick-up Roller.
Click here for the instructions on how to replace the Pick-up Roller.
ADS-2100, ADS-2100e, ADS-2600W, ADS-2600We
If you need further assistance, please contact Brother customer service:
To help us improve our support, please provide your feedback below.
Step 1: How does the information on this page help you?
Step 2: Are there any comments you would like to add?
Please note this form is used for feedback only.