Support & Download

OAuth 2.0 Authentication Support Statement

Microsoft is phasing out Basic Authentication for SMTP in Exchange Online to align with modern security standards and provide a more secure email environment. As a result, you may get authentication errors when trying to use the following features:

▪ Scan to Email Server
▪ Internet Fax
▪ Email Reports
▪ Email Notifications

To continue using these features in Microsoft Exchange Online (if your machine supports OAuth 2.0 authentication), you must update the firmware to the version that supports this authentication and configure the OAuth 2.0 authentication settings. Click here to learn how to configure the settings.

Support Information

Check the “Product Support List” below to see if your machine supports OAuth 2.0 and if the latest firmware is already available or scheduled for release.

▪ If your machine is not listed, it does not support OAuth 2.0. Use an alternative email service (for example, Gmail).
▪ If you see a date against your machine: this is the firmare update release date. Update the firmware when it becomes available and configure the OAuth 2.0 authentication settings.

Product Support List

Inkjet Printer / Fax / MFC / DCP MFC-J	Monochrome Laser Printer HL-EX HL-L	Monochrome Laser Fax / MFC / DCP DCP-L HL-L MFC-EX MFC-L	Color Printer (Laser / LED) HL-EX HL-L
Color Fax / MFC / DCP (Laser / LED) HL-L MFC-EX MFC-L	Document Scanner ADS

Inkjet Printer / Fax / MFC / DCP

Product Name	Information
MFC-J4355DW	Available ※1
MFC-J4555DW	Available ※1
MFC-J5010DW	Available ※1
MFC-J5110DW	Available ※1
MFC-J5115DW	Available ※1
MFC-J6560DW	Available ※1
MFC-J6960DW	Available ※1
MFC-J6975DW	Available ※1

※1	Your machine already supports OAuth 2.0, and no firmware update is required. You need to configure the OAuth 2.0 authentication settings - click here to learn how.

Monochrome Laser Printer

Product Name	Information
HL-EX415DW	Available ※2
Product Name	Information
HL-L2325DW	Available ※2
HL-L2350DW	Available ※2
HL-L2370DW(XL)	Available ※2
HL-L2379DW	Available ※2
HL-L2405W	Available ※1
HL-L2420DW	Available ※1
HL-L2460DW(XL)	Available ※1
HL-L2865DW	Available ※1
HL-L5100DN	Available ※2
HL-L5200DW(T)	Available ※2
HL-L5210DN	Available ※2
HL-L5210DW(T)	Available ※2
HL-L5215DW	Available ※2
HL-L6200DW(T)	Available ※2
HL-L6210DW(T)	Available ※2
HL-L6217DW	Available ※2
HL-L6250DW	Available ※2
HL-L6300DW	Available ※2
HL-L6310DW	Available ※2
HL-L6400DW(T)	Available ※2
HL-L6415DW(T)	Available ※2

※1	Your machine already supports OAuth 2.0, and no firmware update is required. You need to configure the OAuth 2.0 authentication settings - click here to learn how.
※2	Your machine supports OAuth 2.0 authentication, but you must update the firmware to the latest version (it is already available). Click here to learn how to update the firmware. When the firmware has been updated, configure the OAuth 2.0 authentication settings.

Monochrome Laser Fax / MFC / DCP

Product Name	Information
DCP-L2550DW	Available ※2
DCP-L2640DW	Available ※1
DCP-L2647DW	Available ※1
DCP-L5500DN	Available ※2
DCP-L5510DN	Available ※2
DCP-L5600DN	Available ※2
DCP-L5650DN	Available ※2
Product Name	Information
HL-L2390DW	Available ※2
HL-L2395DW	Available ※2
HL-L2465DW	Available ※1
HL-L2480DW	Available ※1
Product Name	Information
MFC-EX915DW	Available ※2
Product Name	Information
MFC-L2690DW	Available ※2
MFC-L2710DW	Available ※2
MFC-L2717DW	Available ※2
MFC-L2730DW	Available ※2
MFC-L2750DW(XL)	Available ※2
MFC-L2759DW	Available ※2
MFC-L2760DW	Available ※1
MFC-L2807DW	Available ※1
MFC-L2820DW(XL)	Available ※1
MFC-L2900DW(XL)	Available ※1
MFC-L2980DW	Available ※1
MFC-L5700DW	Available ※2
MFC-L5705DW	Available ※2
MFC-L5710DN	Available ※2
MFC-L5710DW	Available ※2
MFC-L5715DW	Available ※2
MFC-L5717DW	Available ※2
MFC-L5800DW	Available ※2
MFC-L5850DW	Available ※2
MFC-L5900DW	Available ※2
MFC-L5915DW	Available ※2
MFC-L6700DW	Available ※2
MFC-L6750DW	Available ※2
MFC-L6800DW	Available ※2
MFC-L6810DW	Available ※2
MFC-L6900DW	Available ※2
MFC-L6915DW	Available ※2

※1	Your machine already supports OAuth 2.0, and no firmware update is required. You need to configure the OAuth 2.0 authentication settings - click here to learn how.
※2	Your machine supports OAuth 2.0 authentication, but you must update the firmware to the latest version (it is already available). Click here to learn how to update the firmware. When the firmware has been updated, configure the OAuth 2.0 authentication settings.

Color Printer (Laser / LED)

Product Name	Information
HL-EX470W	Available ※2
Product Name	Information
HL-L3210CW	Available ※2
HL-L3220CDW	Available ※2
HL-L3230CDW	Available ※2
HL-L3270CDW	Available ※2
HL-L3280CDW	Available ※2
HL-L3295CDW	Available ※2
HL-L8245CDW	Available ※2
HL-L8260CDW	Available ※2
HL-L8360CDW(T)	Available ※2
HL-L8430CDW(T)	Available ※1
HL-L8570CDW	Available ※1
HL-L9310CDW	Available ※2
HL-L9410CDN	Available ※2
HL-L9430CDN	Available ※2
HL-L9470CDN	Available ※2

※1	Your machine already supports OAuth 2.0, and no firmware update is required. You need to configure the OAuth 2.0 authentication settings - click here to learn how.
※2	Your machine supports OAuth 2.0 authentication, but you must update the firmware to the latest version (it is already available). Click here to learn how to update the firmware. When the firmware has been updated, configure the OAuth 2.0 authentication settings.

Color Fax / MFC / DCP (Laser / LED)

Product Name	Information
HL-L3290CDW	Available ※2
HL-L3300CDW	Available ※2
Product Name	Information
MFC-EX575	Available ※1
MFC-EX670W	Available ※2
Product Name	Information
MFC-L3710CW	Available ※2
MFC-L3720CDW	Available ※2
MFC-L3750CDW	Available ※2
MFC-L3765CDW	Available ※2
MFC-L3770CDW	Available ※2
MFC-L3780CDW	Available ※2
MFC-L8395CDW	Available ※2
MFC-L8610CDW	Available ※2
MFC-L8730CDW	Available ※1
MFC-L8895CDW	Available ※2
MFC-L8900CDW	Available ※2
MFC-L8905CDW	Available ※2
MFC-L8930CDW	Available ※1
MFC-L8970CDW	Available ※1
MFC-L9570CDW	Available ※2
MFC-L9610CDN	Available ※2
MFC-L9630CDN	Available ※2
MFC-L9670CDN	Available ※2

※1	Your machine already supports OAuth 2.0, and no firmware update is required. You need to configure the OAuth 2.0 authentication settings - click here to learn how.
※2	Your machine supports OAuth 2.0 authentication, but you must update the firmware to the latest version (it is already available). Click here to learn how to update the firmware. When the firmware has been updated, configure the OAuth 2.0 authentication settings.

Document Scanner

Product Name	Information
ADS-1700W	Available ※2
ADS-1800W	Available ※2
ADS-2700W	Available ※2
ADS-3300W	Available ※2
ADS-3350W	Available ※2
ADS-4300N	Available ※2
ADS-4700W	Available ※2
ADS-4900W	Available ※2

※2	Your machine supports OAuth 2.0 authentication, but you must update the firmware to the latest version (it is already available). Click here to learn how to update the firmware. When the firmware has been updated, configure the OAuth 2.0 authentication settings.