Updated:08/11/2024

These are the most viewed FAQs, ranked by popularity.

1. 1.I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
2. 2.How can I change the IP address?
3. 3.The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
4. 4.Download a file from the "Downloads" section and save it to Windows 8 computer.
5. 5.The printer status is Offline or Paused.