FAQs & Troubleshooting
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187 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2How do I print a network configuration page?
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 5I want to change the paper tray and paper size settings. How do I change these things?
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 9I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10What is a "Generic PCL Driver"?
- 11How do I install additional memory?
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14What is Status Monitor and how can I turn it on?
- 15What kind of memory can I use?
- 16Printouts have wrinkles or creases.
- 17Can I print using the IPP protocol on Windows XP?
- 18How do I install the Optional Tray Unit? - For Europe and Asia/Oceania
- 19My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 20Install the built-in drivers (For Windows 8 and Windows 10)
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 22Delete print jobs from the print queue.
- 23How to identify your Operating System (OS).
- 24Change the printer driver settings (Windows/macOS)
- 25"MP tray" is displayed on the LCD. What does it mean?
- 26Printouts have a curl or wave.
- 27Can I print from DOS applications?
- 28How do I disable the APIPA protocol?
- 29Where do I find the complete User's Guide?
- 30What driver package format is supported by my Linux distribution?
- 31What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 32I've used the Java RPC software to change settings on my printer. Is there any way I can save the settings of one printer and send those settings to other printers?
- 33How can I install the Web BRAdmin on Windows Server 2003?
- 34Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 35How do I perform a factory reset?
- 36The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 37What kind of paper can I use?
- 38What is UPnP and SSDP?
- 39Replace the drum unit.
- 40I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 41How do I factory reset the print server?
- 42What is the printable area per page?
- 43What is the recommended paper?
- 44The printed letters are slanted, positioned incorrectly.
- 45Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 46Printouts are with gray background.
- 47Windows 10 Support Information
- 48I cannot print from my computer via USB.
- 49The paper is skewed when it's printed.
- 50I cannot print from Mac OS X.