Updated:09/30/2020

These are the most viewed FAQs, ranked by popularity.

1. 1.I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
2. 2.I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
3. 3.How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
4. 4.When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
5. 5.The printer status is Offline or Paused.