FAQs & Troubleshooting
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278 Results
- 1What is Brother iPrint&Scan?
- 2I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Scan and save a document in PDF format (Scan to File)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7The printer status is Offline or Paused.
- 8Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 14How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Can I print from or scan to Android™ Smartphone?
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18How to load numbered checks or forms in the paper tray?
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20Print on labels and envelopes from the MP tray.
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Wrinkles or creases
- 23When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 24Black lines down the page
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 28When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 29How do I clear the message "Jam Duplex" from the LCD?
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 32I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 33What kind of memory can I use?
- 34"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38Which E-mail packages are compatible with ControlCenter3?
- 39Toner specks
- 40Line across the page
- 41When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 44Replace the toner cartridge
- 45Cannot print after a Windows 10 update (June 2020)
- 46I keep getting the error message "Authenticate Err (Authentication error)".
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 49I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 50How do I clear the message "Document Jam" from the LCD display?