FAQs & Troubleshooting
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279 Results
- 1I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 2When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 3How to load numbered checks or forms in the paper tray?
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7What is Brother iPrint&Scan?
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9How do I install the Optional Tray Unit?
- 10Scan and save a document in PDF format (Scan to File)
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Can I print from or scan to Android™ Smartphone?
- 15I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16Replace the toner cartridge
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Scan from the Brother iPrint&Scan application using Windows Phone.
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Can I use AirPrint with my Brother machine?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 25Wrinkles or creases
- 26What is the BRAdmin Professional software used for?
- 27What is the recommended paper?
- 28Duplex Copy (1-sided to 2-sided)
- 29How do I clear the message "MFC is Busy" or "Connect Failure"?
- 30Replace the drum unit.
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Delete print jobs from the print queue.
- 33The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 34Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 37What is the difference between the toner cartridge and the drum unit?
- 38Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 39Locate files scanned with ControlCenter3 (For Windows)
- 40Can I print from and scan to iPhone, iPod touch and iPad?
- 41How can I prevent public access to certain features on my Brother machine?
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 44Is my Brother machine compatible with Windows Vista?
- 45How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 46When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 47How do I clear the message "Jam Duplex" from the LCD?
- 48How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 50What kind of memory can I use?