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FAQs & Troubleshooting

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CategorizedPopularLatest

Updated:03/08/2021

These are the most viewed FAQs, ranked by popularity.

  1. 1.Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
  2. 2.I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
  3. 3.Document Jam
  4. 4.Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
  5. 5.TWAIN or WIA errors appear when starting to scan. (Windows)
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CategorizedPopularLatest

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  • Windows 10 Compatibility
    If you upgrade from Windows 7 or Windows 8.1 to Windows 10, some features of the installed drivers and software may not work correctly. Please uninstall all drivers and software in Windows 7 or Windows 8.1 before upgrading to Windows 10.
  • Click here to find possible solutions for common error messages.

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