FAQs & Troubleshooting
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109 Results
- 1Server Time out
- 2TWAIN or WIA errors appear when starting to scan. (Windows)
- 3Replace Pad
- 4Configuring frequently-used scan settings on your computer.
- 5Document Jam
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8What is Brother iPrint&Scan?
- 9Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 10I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 11How to identify your Operating System (OS).
- 12Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 13Card Jam
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15The LCD displays an error code when I use Web icon (Brother Web Connect).
- 16Can I print from or scan to Android™ Smartphone?
- 17How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Can not scan a long document.
- 20Replace Parts
- 21Paper suitable for scanning
- 22Do not insert card
- 23OCR does not work.
- 24The scan speed is too slow.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26The document was not fed.
- 27No Profile set
- 28What is Brother Web Connect?
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30Replace Roller
- 31Vertical lines are seen in the scanned image.
- 32Unable to Scan XX
- 33What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 34Cover is Open
- 35TWAIN errors appear when starting to scan. (Macintosh)
- 36What driver package format is supported by my Linux distribution?
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38I cannot start ControlCenter.
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40Install Presto!® BizCard® onto Windows 10.
- 41Clean the scanner
- 42"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 43My Brother machine doesn't feed a card for scanning.
- 44Sending Error (Scan to FTP)
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46Reset the network settings to the factory default.
- 47Command List of brscan. (Linux)
- 48I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 49Changing scan settings in ControlCenter.
- 50Cannot Delete