Updated:15/07/2025

These are the most viewed FAQs, ranked by popularity.

1. 1.When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
2. 2.Change the image settings. (Using DSmobileCapture)
3. 3.The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
4. 4.The file size is too large.
5. 5.Loading the Carrier Sheet.