FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 3The scan speed is too slow.
- 4What driver package format is supported by my Linux distribution?
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Duplex scanning cannot be performed.
- 7Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 8OCR feature does not work.
- 9My scanner gets warm.
- 10Operation system return error
- 11Calibrate your scanner.
- 12Uninstall the scanner drivers (OS X 10.10 or greater).
- 13Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 14Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 15The file size is too large.
- 16Change the paper settings. (Using DSmobileCapture)
- 17Cannot find the scanner (Error Code 2019: Initialization Failed)
- 18I do not have or lost the black and white calibration sheet.
- 19How to identify your Operating System (OS).
- 20A document is jammed. Please open the top cover and remove the jammed paper by pulling it forward, then try again.
- 21Uninstall the scanner driver (Windows).
- 22Command List of brscan. (Linux)
- 23Pre-Required Procedures (Linux)
- 24Uninstall the Button Manager (Windows).
- 25Configure the Scan to Email Feature (Linux)
- 26The scanned documents are put into the incorrect order. (macOS)
- 27Delete a network scanner entry. (Linux)
- 28Uninstall Scan-key-tool. (Linux)
- 29Change the image settings. (Using DSmobileCapture)
- 30Loading the Carrier Sheet.
- 31Paper suitable for scanning
- 32Can I print from or scan to Android™ Smartphone?
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Important points for specifying the scan area (Linux)
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37Install PaperPort™ 12SE onto Windows 10.
- 38Install Presto!® BizCard® onto Windows 10.
- 39Windows 10 Support Information
- 40I cannot install the scanner drivers.
- 41Driver busy
- 42Calibration failed. Please reboot the machine.
- 43Clean the inside of the machine.
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45Scan using XSane or GIMP (Linux)
- 46Uninstall the scanner driver. (Linux)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48Scan a document longer than 35.6 cm (14 inches).
- 49I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 50Check the firmware version.