FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Change the paper settings. (Using DSmobileCapture)
- 8The scan speed is too slow.
- 9My scanned image is missing.
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 12Can I print from or scan to Android™ Smartphone?
- 13Command List of brscan. (Linux)
- 14I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 15Important points for specifying the scan area (Linux)
- 16Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 17Install PaperPort™ 12SE onto Windows 10.
- 18Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 19I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 20Duplex scanning cannot be performed.
- 21Change the image settings. (Using DSmobileCapture)
- 22The scanned image is skewed.
- 23OCR feature does not work.
- 24My scanner gets warm.
- 25Operation system return error
- 26How to identify your Operating System (OS).
- 27Uninstall Scan-key-tool. (Linux)
- 28Pre-Required Procedures (Linux)
- 29Install Presto!® BizCard® onto Windows 10.
- 30Uninstall the Button Manager (Windows).
- 31I cannot install the scanner drivers.
- 32Colors in the scanned image are dark.
- 33Uninstall the scanner driver (Windows).
- 34The scanned documents are put into the incorrect order. (macOS)
- 35Delete a network scanner entry. (Linux)
- 36Uninstall the scanner driver. (Linux)
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38Windows 10 Support Information
- 39Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 40The file size is too large.
- 41Loading the Carrier Sheet.
- 42My computer does not recognize the scanner when it is connected via the USB cable.
- 43Cannot find the scanner (Error Code 2019: Initialization Failed)
- 44I do not have or lost the black and white calibration sheet.
- 45Paper suitable for scanning
- 46Calibrate your scanner.
- 47Calibration failed. Please reboot the machine.
- 48My scanner is connected but it will not feed my document or do anything else.
- 49The cover of the manual document feeder is open.
- 50Clean the inside of the machine.