FAQs & Troubleshooting
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290 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The printer status is Offline or Paused.
- 8Replace Drum
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Replace Toner
- 12Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 13Can I print from or scan to Android™ Smartphone?
- 14My Brother machine could not be found over the network when I installed drivers on my PC.
- 15Jam Rear
- 16Configure and use the Scan to FTP feature
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 24Adjust color settings by using the custom setting in the printer driver
- 25Wrinkle
- 26Load paper in the paper tray
- 27Turn the Toner Save Mode on or off.
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31The color of your printouts is not what you expected
- 32Curled or wavy
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34Configure and use the Scan to Network feature (For Windows)
- 35A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 36Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 37Print both sides of paper or a booklet automatically
- 38Set up my Brother machine to forward the received faxes to another location.
- 39Use voice mail on the same line as my Brother machine.
- 40Jam Tray 1 / Jam Tray 2
- 41What kind of memory can I use?
- 42Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 43Print on envelopes, labels or thick paper from the MP Tray
- 44Ghost
- 45I cannot print using my Brother machine on a wireless network (Mac)
- 46How to identify your Operating System (OS).
- 47Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 48The Brother machine is making a loud intermittent beeping noise.
- 49I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 50Document Jam