FAQs & Troubleshooting
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322 Results
- 1(Video) Load A4/Letter paper
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4(Video) Replace the Toner Cartridge
- 5Curled or wavy
- 6Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 7(Video) Connect telephone line and power cords
- 8White spots or black spots at 94 mm (3.7 in.) intervals
- 9What is Brother iPrint&Scan?
- 10Image skewed
- 11Black toner marks across the page
- 12Replace Drum
- 13Faint
- 14Hollow print
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16Wrinkles or creases
- 17(Video) Set up your Brother machine
- 18(Video) Unpack your Brother machine
- 19Paper is Jammed inside the Machine
- 20White lines down the page
- 21White lines, bands or ribbing across the page
- 22The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 23Paper is Jammed in the MP tray
- 24White lines across the page
- 25What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 26Use Universal Print (Windows)
- 27I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 28Document Jam
- 29Toner specks
- 30Gray background
- 31Black lines down the page
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35Easy Scan to E-mail
- 36Load Paper in the Multi‑purpose Tray (MP Tray)
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 39Smudges on printed pages (Poor fixing)
- 40Paper is Jammed in the Back of the Machine
- 41I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 42I cannot save a file downloaded from the Brother support website (For Windows)
- 43Reset the Drum Counter
- 44Print on Both Sides of the Paper (Windows®)
- 45Print More Than One Page on a Single Sheet of Paper (N in 1) (Windows®)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Which connection can I use to print from or scan to my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48The printer status is Offline or Paused.
- 49Use voice mail on the same line as my Brother machine.
- 50Paper is Jammed in the 2-sided Tray