FAQs & Troubleshooting
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326 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Replace Drum
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5(Video) Load A4/Letter paper
- 6Black toner marks across the page
- 7(Video) Set up your Brother machine
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Curled or wavy
- 10Wrinkles or creases
- 11Image skewed
- 12Document Jam
- 13Faint
- 14(Video) Replace the Toner Cartridge
- 15Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 17Hollow print
- 18What is Brother iPrint&Scan?
- 19Which connection can I use to print from or scan to my device (Android™) using the Brother iPrint&Scan?
- 20Paper is Jammed in the 2-sided Tray
- 21White lines down the page
- 22Load Paper in the Multi‑purpose Tray (MP Tray)
- 23(Video) Connect telephone line and power cords
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Smudges on printed pages (Poor fixing)
- 26Paper is Jammed inside the Machine
- 27Black lines down the page
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29What driver package format is supported by my Linux distribution?
- 30(Video) Unpack your Brother machine
- 31I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 32Use voice mail on the same line as my Brother machine.
- 33Gray background
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35Load Plain Paper, Letterhead, Coloured Paper, Thin Paper and Recycled Paper in the Paper Tray
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 39Reset the Drum Counter
- 40Print on Both Sides of the Paper (Windows®)
- 41Print as a Poster (Windows®)
- 42White lines, bands or ribbing across the page
- 43I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 44I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 45After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 46Dial Restriction for Fax sending.
- 47Load and Print Thick Paper and Labels Using the MP Tray
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Print both sides of paper or a booklet automatically
- 50What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?