FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Replace the Drum Unit
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Scan Using Secure Function Lock 3.0
- 6What is Brother iPrint&Scan?
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 9(Video) Replace the Toner Cartridge
- 10(Video) Set up your Brother machine
- 11(Video) Unpack your Brother machine
- 12(Video) Connect telephone line and power cords
- 13I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 14How to identify your Operating System (OS).
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16Paper is Jammed Inside the Machine
- 17No Toner
- 18Print as a Poster (Windows)
- 19What can happen if the wrong paper is used in your machine.
- 20(Video) Load an Envelope (Manual Feed Slot)
- 21Use voice mail on the same line as my Brother machine.
- 22Paper is Jammed in the Back of the Machine
- 23What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 24Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 25My Brother machine could not be found over the network when I installed drivers on my computer.
- 26Paper is Jammed in the Manual Feed Slot
- 27Set the Number of Rings Before the Machine Answers (Ring Delay)
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29Brother iPrint&Scan cannot find my Brother machine (macOS)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 33Paper is Jammed underneath the Paper Tray
- 34Curled or wavy
- 35Reset the Drum Counter
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37What is Brother Web Connect (Web icon)?
- 38What is Distinctive Ring and how do I program it?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40What driver package format is supported by my Linux distribution?
- 41The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 42The printer status is Offline or Paused.
- 43Uneven color density across the page
- 44Paper is Jammed in the Paper Tray
- 45Colors are light or faint on the whole page
- 46White spots
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48Add your Brother machine with AirPrint (macOS)
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50Set Telephone Line Compatibility for Interference and VoIP Systems