FAQs & Troubleshooting
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296 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Paper Jam
- 3Connect your Brother machine to your mobile device via a wireless router or access point.
- 4The printer status is Offline or Paused.
- 5No Paper Fed
- 6One or more of my colors are not printing (blank).
- 7Ink Low
- 8Replace Ink
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10Can I print from or scan to Android™ Smartphone?
- 11Improve poor print quality.
- 12What is Brother iPrint&Scan?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Document Jam
- 15I cannot make borderless prints.
- 16Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 17"Offline" appears on the Status Monitor.
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19Load paper in the paper tray
- 20Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 21Cannot Detect
- 22Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 23I cannot install the printer driver or print in Windows 11.
- 24I cannot print using my Brother machine on a wireless network (Windows)
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27How to identify your Operating System (OS).
- 28I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 29Unable to Print 3X
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31The scanner cover support has come off. (With Video Instructions)
- 32(Video) Check the firmware version.
- 33Open the "Scanners and Cameras" and Properties.
- 34Install Starter Ink
- 35Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 36Load envelopes
- 37I cannot print from my computer via USB.
- 38My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 39I can print but cannot scan via network. (For Windows)
- 40Print using only the black ink cartridge when the Color cartridges have run out.
- 41When I print, the pages are smudged with ink.
- 42What is the recommended paper?
- 43Set up your Brother machine on a wireless network.
- 44I cannot install Brother drivers on Debian 10 or later (Linux)
- 45What driver package format is supported by my Linux distribution?
- 46I cannot print using my Brother machine on a wireless network (Mac)
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 49After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 50Printing/ Scanning with a mobile device
