FAQs & Troubleshooting
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290 Results
- 1Connect your Brother machine to your mobile device via a wireless router or access point.
- 2Replace Ink
- 3Ink Low
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5No Paper Fed
- 6Paper Jam
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8The printer status is Offline or Paused.
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11"Offline" appears on the Status Monitor.
- 12Improve poor print quality.
- 13Unable to Print 3X
- 14Change the printer driver settings (Windows/macOS)
- 15Cannot Detect
- 16I still receive the error message "Paper Jam" after I removed the jammed paper.
- 17One or more of my colors are not printing (blank).
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 20Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-xxxxxxxx) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23Document Jam
- 24Set up your Brother machine on a wireless network.
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28Delete print jobs from the print queue.
- 29Printing/ Scanning with a mobile device
- 30What is Brother iPrint&Scan?
- 31How to identify your Operating System (OS).
- 32Choose receive mode.
- 33Can I print from or scan to Android™ Smartphone?
- 34Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 35The scanner cover support has come off. (With Video Instructions)
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37Cover is Open
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39When I print photos, the color quality is not good.
- 40Is there a way to view how much ink is remaining?
- 41I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 44Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46Cannot Detect Ink Volume
- 47I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 48The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 49Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 50Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
