FAQs & Troubleshooting
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293 Results
- 1Connect your Brother machine to your mobile device via a wireless router or access point.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Replace Ink
- 5No Paper Fed
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Paper Jam
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12What is Brother iPrint&Scan?
- 13I still receive the error message "Paper Jam" after I removed the jammed paper.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 17The printer status is Offline or Paused.
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19Load paper in the paper tray
- 20Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 21One or more of my colors are not printing (blank).
- 22Set up your Brother machine on a wireless network.
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 25Can I print from or scan to Android™ Smartphone?
- 26Ink Low
- 27Improve poor print quality.
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Install Starter Ink
- 30Load envelopes
- 31"Offline" appears on the Status Monitor.
- 32Cannot Detect
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34How to identify your Operating System (OS).
- 35Document Jam
- 36I cannot print using my Brother machine on a wireless network (Mac)
- 37Unable to Print 3X
- 38What driver package format is supported by my Linux distribution?
- 39How do I know which side up my photo paper should be in the tray?
- 40Delete print jobs from the print queue.
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 43The scanner cover support has come off. (With Video Instructions)
- 44Protect your Brother machine against unauthorised access over the network
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Is my Brother machine compatible with Windows Vista?
- 48What is the recommended paper?
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50I cannot print using my Brother machine on a wireless network (Windows)