FAQs & Troubleshooting
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365 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3What is Brother iPrint&Scan?
- 4Duplex (two-sided) scan
- 5Nothing is printed on the page or some colors are missing.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11What driver package format is supported by my Linux distribution?
- 12Adjust color settings by using the custom setting in the printer driver
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 15I cannot print using my Brother machine on a wireless network (Windows)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19Scan and save a document in PDF format (Scan to File)
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23The printer status is Offline or Paused.
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25Can I use voice mail on the same line as my Brother machine?
- 26Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 29Pre-Required Procedures (Linux)
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33How to identify your Operating System (OS).
- 34Change the printer driver settings (Windows/macOS)
- 35I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 36Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 37White streaks or bands appear down the page.
- 38The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41How do I turn off/on the Toner Save Mode?
- 42I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 43Print a web page from iPrint&Scan when using an Android™ mobile device.
- 44Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 45Printouts have wrinkles.
- 46How do I install additional memory?
- 47Tips for copy/scanning and preventing document jams
- 48Color around the edge of printing is incorrect.
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.