FAQs & Troubleshooting
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363 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Scan and save a document in PDF format (Scan to File)
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8What is Brother iPrint&Scan?
- 9Duplex (two-sided) scan
- 10White spots or hollow print appears.
- 11What driver package format is supported by my Linux distribution?
- 12Color around the edge of printing is incorrect.
- 13How to identify your Operating System (OS).
- 14Can I print from or scan to Android™ Smartphone?
- 15Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 16When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 19Tips for copy/scanning and preventing document jams
- 20Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 21White streaks or bands appear down the page.
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23What is the BRAdmin Professional software used for?
- 24Configure and use PC-FAX (CUPS) (Linux)
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 27Printouts have wrinkles.
- 28When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 29Spots are printed at 75mm.
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32Scan multiple pages into one file instead of each scan being saved as a separate file.
- 33How do I replace the waste toner box?
- 34What can happen if the wrong paper is used in your machine.
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36Pre-Required Procedures (Linux)
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38I cannot find some option in the Printing preferences. (For Windows)
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41The printer status is Offline or Paused.
- 42The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 43I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 44I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 45Can I connect to the Active Directory server using the LDAP feature?
- 46I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 47How do I replace the belt unit?
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49How do I install additional memory?
- 50How do I turn off/on the Toner Save Mode?