FAQs & Troubleshooting
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MFC-9840CDW
363 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Can I print from and scan to iPhone, iPod touch and iPad?
3.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
4.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
5.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
6.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
7.
Can I print from or scan to Android™ Smartphone?
8.
Printouts have wrinkles.
9.
Scan and save a document in PDF format (Scan to File)
10.
I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
11.
Spots are printed at 75mm.
12.
The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
13.
Duplex (two-sided) scan
14.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
15.
Tips for copy/scanning and preventing document jams
16.
When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
17.
I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
18.
How do I turn off/on the Toner Save Mode?
19.
I cannot print using my Brother machine on a wireless network (Mac)
20.
What is Brother iPrint&Scan?
21.
Change the printer driver settings (Windows/macOS)
22.
Can I connect to the Active Directory server using the LDAP feature?
23.
When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
24.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
25.
Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
26.
When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
27.
Adjust color settings by using the custom setting in the printer driver
28.
Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
29.
Scan multiple pages into one file instead of each scan being saved as a separate file.
30.
What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?