FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3The printer status is Offline or Paused.
- 4Can I print from or scan to Android™ Smartphone?
- 5Printouts have wrinkles.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10Spots are printed at 75mm.
- 11White streaks or bands appear down the page.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16Scan from the Brother iPrint&Scan application using Windows Phone.
- 17What is Brother iPrint&Scan?
- 18Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 19How to identify your Operating System (OS).
- 20I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 21I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 22Can I use voice mail on the same line as my Brother machine?
- 23White lines or bands or ribbing appear across the page.
- 24Confirm that a FAX I sent was received correctly
- 25The image is ghosted.
- 26Color around the edge of printing is incorrect.
- 27In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 28Cannot print after a Windows 10 update (June 2020)
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Delete print jobs from the print queue.
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 35Change the printer driver settings (Windows/macOS)
- 36The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 37I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 38Can I set my Brother machine to forward the faxes I receive to another location?
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 40When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 41How do I clear the message "Jam Rear" from the LCD display?
- 42How do I clear the message "Jam MP Tray" from the LCD display?
- 43How do I clean the corona wires?
- 44What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 45I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48What driver package format is supported by my Linux distribution?
- 49I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 50Pre-Required Procedures (Linux)