FAQs & Troubleshooting
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338 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Printouts have wrinkles.
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6Change the printer driver settings (Windows/macOS)
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8What is Brother iPrint&Scan?
- 9I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Nothing is printed on the page or some colors are missing.
- 12Protect your Brother machine against unauthorised access over the network
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 16Tips for copy/scanning and preventing document jams
- 17The printer status is Offline or Paused.
- 18Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 19Printouts have toner scatter or toner stain.
- 20How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 21What can happen if the wrong paper is used in your machine.
- 22How do I turn off/on the Toner Save Mode?
- 23Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 24Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 25What is the recommended paper?
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Vertical colored streaks or bands appear on the page.
- 28Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 29Scan from the Brother iPrint&Scan application using Windows Phone.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Print a web page from iPrint&Scan when using an Android™ mobile device.
- 32I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34Can I print from or scan to Android™ Smartphone?
- 35Which E-mail packages are compatible with ControlCenter3?
- 36How do I clear the message "Document Jam" from the LCD display?
- 37What kind of memory can I use?
- 38I cannot print from my computer via USB.
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40What driver package format is supported by my Linux distribution?
- 41I cannot send a fax using PC-FAX (Windows 10)
- 42Delete print jobs from the print queue.
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 46Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Open the "Scanners and Cameras" and Properties.
- 48Can I use AirPrint with my Brother machine?
- 49How to identify your Operating System (OS).
- 50The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
