FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from or scan to Android™ Smartphone?
- 3What is Brother iPrint&Scan?
- 4Printouts have wrinkles.
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6Scan and save a document in PDF format (Scan to File)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8White streaks or bands appear down the page.
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 11Tips for copy/scanning and preventing document jams
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Adjust color settings by using the custom setting in the printer driver
- 14I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 15Spots are printed at 75mm.
- 16Nothing is printed on the page or some colors are missing.
- 17Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 18What kind of memory can I use?
- 19How do I install additional memory?
- 20Pre-Required Procedures (Linux)
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 24Scan from the Brother iPrint&Scan application using Windows Phone.
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 27When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 29The image is ghosted.
- 30White spots or hollow print appears.
- 31How do I clear vertical lines or streaks that appear in the copies I made?
- 32Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 33How to identify your Operating System (OS).
- 34I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 35I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 36Replace the drum unit.
- 37I cannot install Brother drivers on Debian 10 or later (Linux)
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 40Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 41Colored lines appear across the page.
- 42How do I turn off/on the Toner Save Mode?
- 43Cannot print after a Windows 10 update (June 2020)
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 46Can I set my Brother machine to forward the faxes I receive to another location?
- 47I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49What driver package format is supported by my Linux distribution?
- 50Protect your Brother machine against unauthorised access over the network