FAQs & Troubleshooting
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336 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Printouts have wrinkles.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7How do I turn off/on the Toner Save Mode?
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Is my Brother machine compatible with Windows Vista?
- 11What is Brother iPrint&Scan?
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13Adjust color settings by using the custom setting in the printer driver
- 14Scan and save a document in PDF format (Scan to File)
- 15How do I clear vertical lines or streaks that appear in the copies I made?
- 16I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 17The printer status is Offline or Paused.
- 18Printouts have toner scatter or toner stain.
- 19How do I clear the message "Jam Rear" from the LCD display?
- 20White lines or bands or ribbing appear across the page.
- 21White spots or hollow print appears.
- 22Delete print jobs from the print queue.
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 25What is the BRAdmin Professional software used for?
- 26What driver package format is supported by my Linux distribution?
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Tips for copy/scanning and preventing document jams
- 29I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 30Spots are printed at 75mm.
- 31Colors are light or unclear on the whole page.
- 32Color around the edge of printing is incorrect.
- 33ControlCenter3 displays a blank screen at startup (Windows)
- 34Scan from the Brother iPrint&Scan application using Windows Phone.
- 35Can I print on transparencies e.g. for overhead projectors?
- 36How to identify your Operating System (OS).
- 37Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 38I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 39I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 40How do I clear the message "Document Jam" from the LCD display?
- 41I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 42What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 43I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 44My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 45I cannot send a fax using PC-FAX (Windows 10)
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.