FAQs & Troubleshooting
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307 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2Replace Drum
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Load paper in the paper tray
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Replace WT (waste toner) Box
- 9Colors are light or faint on the whole page.
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11How do I know which receive mode to select?
- 12The printer status is Offline or Paused.
- 13Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 14Jam 2-sided
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16What driver package format is supported by my Linux distribution?
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 20White streaks or bands down the page
- 21Document Jam
- 22White spots or hollow print
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 25The color of your printouts is not what you expected
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Configure and use the Scan to E-mail Server feature.
- 28A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 29What can happen if the wrong paper is used in your machine.
- 30Replace Fuser
- 31Turn the Toner Save Mode on or off.
- 32Colored streaks or bands down the page
- 33Easy Scan to E-mail
- 34Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 35Protect your Brother machine against unauthorised access over the network
- 36Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 37No Waste Toner
- 38Drums End Soon/ Drum End Soon(X)
- 39Curled or wavy
- 40Reset the network settings to the factory default.
- 41Jam Manual Feed
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 44Replace PF Kit xx
- 45Colored lines across the page
- 46Ghost
- 47Discover the MAC address of the Brother network card
- 48No Belt Unit
- 49Adjust the copy density and contrast
- 50Print a document securely using the Secure Print feature (Windows)