FAQs & Troubleshooting
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310 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4What is Brother iPrint&Scan?
- 5Adjust color settings by using the custom setting in the printer driver
- 6Replace Drum
- 7Set up your Brother machine on a wireless network.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10The printer status is Offline or Paused.
- 11Replace WT (waste toner) Box
- 12Load paper in the paper tray
- 13I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 14The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 15I keep getting the error message "Authenticate Err (Authentication error)".
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17No Toner
- 18Print both sides of paper or a booklet automatically
- 19Where can I download Brother iPrint&Scan application for Mac?
- 20Replace PF Kit xx
- 21Use voice mail on the same line as my Brother machine.
- 22White streaks or bands down the page
- 23Replace Toner
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 27Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 28Calibrate or Calibration Failed or Calibration.
- 29I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 30What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 31Carry out calibration to improve the color density
- 32The color of your printouts is not what you expected
- 33Curled or wavy
- 34Wrinkle
- 35I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 36When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 37Jam Manual Feed
- 38Configure and use the Scan to Network feature (For Windows)
- 39Configure and use the Scan to FTP feature
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.
- 44Small Paper
- 45Print Unable XX
- 46WT Box End Soon
- 47When I send a fax from the machine, an error "not register." or "not registered." is displayed.
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49Uneven density appears periodically across the page
- 50Manual Feed