FAQs & Troubleshooting
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341 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 5What is Brother iPrint&Scan?
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8What driver package format is supported by my Linux distribution?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11The printer status is Offline or Paused.
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Printouts have wrinkles.
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Can I print from or scan to Android™ Smartphone?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18Printouts are curled or wavy.
- 19Reset the network settings to the factory default (video instructions).
- 20Adjust color settings by using the custom setting in the printer driver
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 23Print on plain paper or bond paper from the Manual feed slot
- 24Locate files scanned with ControlCenter3 (For Windows)
- 25Reset the network settings to the factory default (video instructions available)
- 26Delete print jobs from the print queue.
- 27A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 28The toner does not fix to paper well. (Poor fixing)
- 29Turn the Toner Save Mode on or off.
- 30Change the printer driver settings (Windows/macOS)
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Enable the Brother machine's network interface.
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 35I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 36I cannot print using my Brother machine on a wireless network (Windows)
- 37I cannot print using my Brother machine on a wireless network (Mac)
- 38How to identify your Operating System (OS).
- 39I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 40The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 41I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 42Transfer faxes to the PC when my machine has a mechanical problem
- 43How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 44What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46I cannot send a fax using PC-FAX (Windows 10)
- 47Protect your Brother machine against unauthorised access over the network
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.