FAQs & Troubleshooting
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340 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7Can I print from or scan to Android™ Smartphone?
- 8Scan and save a document in PDF format (Scan to File)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17Reset the network settings to the factory default (video instructions).
- 18Reset the network settings to the factory default (video instructions available)
- 19Locate files scanned with ControlCenter2 (For Macintosh)
- 20The printer status is Offline or Paused.
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22Configure and use the Scan to Network feature
- 23The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 24Install additional memory.
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Delete print jobs from the print queue.
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31Print on plain paper or bond paper from the Manual feed slot
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34Belt End Soon
- 35Printouts are curled or wavy.
- 36The toner does not fix to paper well. (Poor fixing)
- 37Printouts have wrinkles.
- 38Replace Drum
- 39What can happen if the wrong paper is used in your machine.
- 40What is the recommended paper?
- 41Set up your Brother machine on a wireless network.
- 42I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 43Configure and use PC-FAX (CUPS) (Linux)
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 46Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 49No Belt Unit
- 50The paper is skewed when it's printed.