FAQs & Troubleshooting
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322 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Scan and save a document in PDF format (Scan to File)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The printer status is Offline or Paused.
- 6Black toner marks across the page
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Change the printer driver settings (Windows/macOS)
- 12Pre-Required Procedures (Linux)
- 13I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 14Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 15Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 16Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 20Protect your Brother machine against unauthorised access over the network
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Delete print jobs from the print queue.
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 27I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 28Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 29How to load numbered checks or forms in the paper tray?
- 30I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 31How do I clear the message "Jam Duplex" from the LCD?
- 32Faint
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34Hollow print
- 35Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 36Replace the drum unit.
- 37Configure and use PC-FAX (CUPS) (Linux)
- 38How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Use the Universal Printer Driver for PCL
- 41What is Brother iPrint&Scan?
- 42The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 43I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 44Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 45Can I use AirPrint with my Brother machine?
- 46Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 47How to identify your Operating System (OS).
- 48I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 49When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 50My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.