FAQs & Troubleshooting
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- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4Load paper in the paper tray
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7How do I know which side up my photo paper should be in the tray?
- 8The printer status is Offline or Paused.
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10When I print, the pages are smudged with ink. What should I do?
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Scan and save a document in PDF format (Scan to File)
- 14Can I use voice mail on the same line as my Brother machine?
- 15How do I load envelopes into my machine?
- 16What driver package format is supported by my Linux distribution?
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 20Can I print from or scan to Android™ Smartphone?
- 21How do I load paper in paper tray#2?
- 22Which E-mail packages are compatible with ControlCenter3?
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25One or more of my colors are not printing (blank). What can I do?
- 26Replace Ink
- 27What is Brother iPrint&Scan?
- 28Forward a fax to another fax machine when my machine has a mechanical problem.
- 29I cannot print using my Brother machine on a wireless network (Windows)
- 30ControlCenter3 displays a blank screen at startup (Windows)
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37Improve poor print quality.
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 40Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 41Delete numbers stored in my Brother machine's Caller ID History.
- 42Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 45Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47Print the Network Configuration List
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Protect your Brother machine against unauthorised access over the network
- 50Locate files scanned with ControlCenter3 (For Windows)