FAQs & Troubleshooting
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346 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9What is Brother iPrint&Scan?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 12I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 15When I print, the pages are smudged with ink. What should I do?
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Scan and save a document in PDF format (Scan to File)
- 21I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 22How do I load paper in paper tray#2?
- 23Load paper in the paper tray
- 24One or more of my colors are not printing (blank). What can I do?
- 25How do I load envelopes into my machine?
- 26I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 27Scan from the Brother iPrint&Scan application using Windows Phone.
- 28I still receive the error message "Paper Jam" after I removed the jammed paper.
- 29Improve poor print quality.
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Enable the Brother machine's network interface.
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34How do I know which side up my photo paper should be in the tray?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36The printer status is Offline or Paused.
- 37I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39I cannot make borderless prints.
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41Where is the USB port on the machine?
- 42How do I factory reset the network settings?
- 43Print the Network Configuration List
- 44What driver package format is supported by my Linux distribution?
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46Delete print jobs from the print queue.
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 49I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 50ControlCenter3 displays a blank screen at startup (Windows)