FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7I cannot print using my Brother machine on a wireless network (Windows)
- 8Can I print from or scan to Android™ Smartphone?
- 9How do I know which side up my photo paper should be in the tray?
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14Can third party ink be used to refill the ink cartridges?
- 15Scan from the Brother iPrint&Scan application using Windows Phone.
- 16Scan and save a document in PDF format (Scan to File)
- 17One or more of my colors are not printing (blank). What can I do?
- 18Forward a fax to another fax machine when my machine has a mechanical problem.
- 19Replace Ink
- 20I still receive the error message "Paper Jam" after I removed the jammed paper.
- 21What driver package format is supported by my Linux distribution?
- 22I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26What is the BRAdmin Professional software used for?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30How many times will my Brother machine automatically redial a number?
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 33How do I load envelopes into my machine?
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36Can I use AirPrint with my Brother machine?
- 37The edge of glossy paper is smudged.
- 38Print using only the black ink cartridge when the Color cartridges have run out.
- 39Is my Brother machine compatible with Windows Vista?
- 40Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 41Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47I cannot remove red-eye.
- 48Where is the USB port on the machine?
- 49What is Distinctive Ring and how do I program it?
- 50What are the differences between the BRAdmin Professional and the Web BRAdmin software?