FAQs & Troubleshooting
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272 Results
- 1I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 2Scan and save a document in PDF format (Scan to File)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 5Is my Brother machine compatible with Windows Vista?
- 6One or more of my colors are not printing (blank). What can I do?
- 7I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9How do I know which side up my photo paper should be in the tray?
- 10I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 11How do I load paper?
- 12What driver package format is supported by my Linux distribution?
- 13Pre-Required Procedures (Linux)
- 14Can I print from or scan to Android™ Smartphone?
- 15I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 16When I print, the pages are smudged with ink. What should I do?
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21How to identify your Operating System (OS).
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23The printer status is Offline or Paused.
- 24I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 25I'm using Macintosh. What is the PreScan option used for?
- 26What is the Network Shared printing?
- 27The print speed is very slow when I use XML Paper Specification Printer Driver.
- 28Delete print jobs from the print queue.
- 29When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 32I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 33The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 36Cannot print after a Windows 10 update (June 2020)
- 37Can I use AirPrint with my Brother machine?
- 38Change the printer driver settings (Windows/macOS)
- 39The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 40How do I clear Machine Error 46?
- 41I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 42Can I set my Brother machine to forward the faxes I receive to another location?
- 43Which E-mail packages are compatible with ControlCenter3?
- 44I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 45My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48I cannot make borderless prints.
- 49The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 50Improve the quality of the images from my Brother machine's PhotoCapture Center.