FAQs & Troubleshooting
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272 Results
- 1Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8Which E-mail packages are compatible with ControlCenter3?
- 9Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 10When I print, the pages are smudged with ink. What should I do?
- 11What driver package format is supported by my Linux distribution?
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14The printer status is Offline or Paused.
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Scan and save a document in PDF format (Scan to File)
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18Delete print jobs from the print queue.
- 19Locate files scanned with ControlCenter2 (For Macintosh)
- 20I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 21How do I load paper?
- 22Pre-Required Procedures (Linux)
- 23ControlCenter3 displays a blank screen at startup (Windows)
- 24I cannot make borderless prints.
- 25How to identify your Operating System (OS).
- 26Can I print from or scan to Android™ Smartphone?
- 27The edge of glossy paper is smudged.
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29Change the printer driver settings (Windows/macOS)
- 30How do I know which side up my photo paper should be in the tray?
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 33Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 34Can I print using only the black ink cartridge when the Color cartridges have run out?
- 35I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 36I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 37Can third party ink be used to refill the ink cartridges?
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39One or more of my colors are not printing (blank). What can I do?
- 40Why doesn't the machine answer when receiving a call?
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42Why can't I print when an ink cartridge is empty?
- 43Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 44Windows 10 Support Information
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46Send a fax using PC-FAX with LPD/LPRng (Linux)
- 47Protect your Brother machine against unauthorised access over the network
- 48Open the Status Monitor
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Open the "Scanners and Cameras" and Properties.