FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3One or more of my colors are not printing (blank). What can I do?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6What is Brother iPrint&Scan?
- 7Load paper in the paper tray
- 8How do I load envelopes into my machine?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Can I print from or scan to Android™ Smartphone?
- 12I cannot print using my Brother machine on a wireless network (Mac)
- 13Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 14How do I know which side up my photo paper should be in the tray?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16The printer status is Offline or Paused.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Scan and save a document in PDF format (Scan to File)
- 23Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 24Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 25Change the printer driver settings (Windows/macOS)
- 26When I print, the pages are smudged with ink. What should I do?
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28Can I use voice mail on the same line as my Brother machine?
- 29Paper Jam
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33ControlCenter3 displays a blank screen at startup (Windows)
- 34The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 39What is Distinctive Ring and how do I program it?
- 40Replace Ink
- 41Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 42Delete print jobs from the print queue.
- 43Can I use AirPrint with my Brother machine?
- 44I am unable to change my Brother machine's Receive Mode.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Delete numbers stored in my Brother machine's Caller ID History.
- 47Locate files scanned with ControlCenter2 (For Macintosh)
- 48Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 49I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 50What is the BRAdmin Professional software used for?