FAQs & Troubleshooting
![]() |
Popular |
319 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I print, the pages are smudged with ink. What should I do?
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 7Replace Ink
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 12Load paper in the paper tray
- 13How do I know which side up my photo paper should be in the tray?
- 14One or more of my colors are not printing (blank). What can I do?
- 15What is Brother iPrint&Scan?
- 16The printer status is Offline or Paused.
- 17Scan and save a document in PDF format (Scan to File)
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 22I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 23Can I print from or scan to Android™ Smartphone?
- 24When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26Paper Jam
- 27How do I load envelopes into my machine?
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37Locate files scanned with ControlCenter3 (For Windows)
- 38The edge of glossy paper is smudged.
- 39Change the printer driver settings (Windows/macOS)
- 40How do I clear the message "Cannot Detect" from the display?
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42I cannot print using my Brother machine on a wireless network (Windows)
- 43Protect your Brother machine against unauthorised access over the network
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 46Ink Low
- 47How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 48Forward a fax to another fax machine when my machine has a mechanical problem.
- 49Why doesn't the machine answer when receiving a call?
- 50Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.