FAQs & Troubleshooting
![]() |
Popular |
179 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Replace Belt
- 4What is Brother iPrint&Scan?
- 5Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Load paper in the paper tray
- 8Jam MP Tray
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11My Brother machine could not be found over the network when I installed drivers on my PC.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Adjust color settings by using the custom setting in the printer driver
- 14Jam 2-sided
- 15Jam Rear
- 16Replace Toner
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19Replace WT Box
- 20Jam Tray / Jam Tray 1 / Jam Tray 2
- 21Replace Drum
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Jam Inside
- 25Add your Brother machine with AirPrint (macOS)
- 26Can I print from or scan to Android™ Smartphone?
- 27Replace PF Kit xx
- 28The printer status is Offline or Paused.
- 29What is the recommended paper?
- 30Print on envelopes, labels or thick paper from the MP Tray
- 31Turn the Toner Save Mode on or off.
- 32I cannot install Brother drivers on Debian 10 or later (Linux)
- 33I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 34I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 35Disable the APIPA protocol.
- 36Replace Fuser
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38Protect your Brother machine against unauthorised access over the network
- 39How to identify your Operating System (OS).
- 40Print both sides of paper or a booklet automatically
- 41Wireless setup is requesting a WPS PIN to complete the setup
- 42Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 43Change the printer driver settings (Windows/macOS)
- 44Condensation
- 45I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 46Print the Network Configuration Report.
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50Discover the MAC address of the Brother network card