FAQs & Troubleshooting
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179 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Load paper in the paper tray
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The printer status is Offline or Paused.
- 5Can I print from or scan to Android™ Smartphone?
- 6Replace Drum
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 9Jam Tray / Jam Tray 1 / Jam Tray 2
- 10Replace Toner
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13What is AirPrint?
- 14Install extra memory
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Jam 2-sided
- 18Jam Rear
- 19Add your Brother machine with AirPrint (macOS)
- 20Protect your Brother machine against unauthorised access over the network
- 21My Brother machine could not be found over the network when I installed drivers on my PC.
- 22Jam Inside
- 23Turn the Toner Save Mode on or off.
- 24Cannot print after a Windows 10 update (June 2020)
- 25Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 26What is Brother iPrint&Scan?
- 27What is the recommended paper?
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29Adjust color settings by using the custom setting in the printer driver
- 30Replace PF Kit xx
- 31Replace Belt
- 32Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 33Change the printer driver settings (Windows/macOS)
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36Delete print jobs from the print queue.
- 37How to identify your Operating System (OS).
- 38Condensation
- 39Carry out calibration to improve the color density
- 40What can happen if the wrong paper is used in your machine.
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42I cannot print using my Brother machine on a wireless network (Mac)
- 43I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45Discover the MAC address of the Brother network card
- 46Registration or Registration failed.
- 47Replace Laser
- 48Jam MP Tray
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50I cannot print using my Brother machine on a wireless network (Windows)