FAQs & Troubleshooting
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143 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3The printer status is Offline or Paused.
- 4Does NC-2200w work with Windows Vista?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6What kind of paper can I use?
- 7What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 8I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 9What is the BRAdmin Professional software used for?
- 10How do I disable the APIPA protocol?
- 11How to identify your Operating System (OS).
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14Printouts have wrinkles or creases.
- 15Can I print from DOS applications?
- 16What are the expected yields of the consumables?
- 17How do I factory reset the print server?
- 18Cannot print after a Windows 10 update (June 2020)
- 19"JAM DUPLEX" error appears on the LCD.
- 20I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 21The printed letters are slanted, positioned incorrectly.
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Delete print jobs from the print queue.
- 24The paper is skewed when it's printed.
- 25I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 26Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 27"JAM TRAY 1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 28"JAM MP TRAY" error appears on the LCD. What should I do?
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30How can I print envelopes?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33Can I print from or scan to Android™ Smartphone?
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35Change the printer driver settings (Windows/macOS)
- 36What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 37Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 38The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 39When I print a PDF file in 2 in 1 mode, the printer prints dots after printing the first few pages. How do I stop this happening?
- 40Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 41"JAM REAR" error appears on the LCD. What should I do?
- 42"JAM INSIDE" error appears on the LCD. What should I do?
- 43How do I change the print server password?
- 44How can I activate/deactivate the Toner Save Mode?
- 45I cannot print from my computer via network. (For Macintosh)
- 46The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 47Windows 10 Support Information
- 48Install the built-in drivers (For Windows 8 and Windows 10)
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50Where can I get the drivers and utilities that work with Mac OS X 10.6?