FAQs & Troubleshooting
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181 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The printer status is Offline or Paused.
- 3What is Brother iPrint&Scan?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7The paper is skewed when it's printed.
- 8Printouts have a curl or wave.
- 9Delete print jobs from the print queue.
- 10The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 11Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 12How do I install the Optional Tray Unit?
- 13Cannot print after a Windows 10 update (June 2020)
- 14Use the Universal Printer Driver for PCL
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Can I print from or scan to Android™ Smartphone?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 20How do I clear Jam Rear/ Duplex?
- 21Can I print from DOS applications?
- 22How to identify your Operating System (OS).
- 23I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 24What kind of paper can I use?
- 25What is the printable area per page?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30My Brother machine misfeeds paper.
- 31How can I change the printer settings?
- 32What can happen if the wrong paper is used in your machine.
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 37I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 39I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 40Printouts (envelopes) have creases.
- 41Printouts have wrinkles or creases.
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44Protect your Brother machine against unauthorised access over the network
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 49I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 50I cannot print from my computer via USB.