FAQs & Troubleshooting
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HL-5350DN
181 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
What is Brother iPrint&Scan?
3.
Use the Universal Printer Driver for PCL
4.
Can I print from and scan to iPhone, iPod touch and iPad?
5.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
6.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
7.
Printouts have a curl or wave.
8.
The printer status is Offline or Paused.
9.
What are the differences between the BRAdmin Professional and the Web BRAdmin software?
10.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
11.
How do I install the Optional Tray Unit?
12.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
13.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
14.
Can I print from or scan to Android™ Smartphone?
15.
Change the printer driver settings (Windows/macOS)
16.
I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
17.
Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
18.
Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
19.
My Antivirus Software gives a warning message during the installation of Web BRAdmin.
20.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
21.
How to identify your Operating System (OS).
22.
The downloaded driver's name is different from my machine's name. (Linux)
23.
Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
24.
My Brother machine misfeeds paper.
25.
In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
26.
Delete print jobs from the print queue.
27.
The paper is skewed when it's printed.
28.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
29.
How can I change the printer settings?
30.
Printouts (envelopes) have creases.