FAQs & Troubleshooting
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165 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2What is Brother iPrint&Scan?
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 7Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9The printer status is Offline or Paused.
- 10What is the BRAdmin Professional software used for?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 13How to identify your Operating System (OS).
- 14The printer prints unexpectedly or it prints garbage.
- 15What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 18Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 19Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 20What kind of paper can I use?
- 21"JAM DUPLEX" error appears on the LCD. What should I do?
- 22"JAM MP TRAY" error appears on the LCD. What should I do?
- 23What kind of memory can I use?
- 24Can I print from DOS applications?
- 25What is the printable area per page?
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29"JAM TRAY 1", "JAM TRAY2" , "JAM TRAY3" error message appears on the LCD. What should I do?
- 30What can happen if the wrong paper is used in your machine.
- 31What are the expected yields of the consumables?
- 32How do I install additional memory?
- 33Protect your Brother machine against unauthorised access over the network
- 34Use the Universal Printer Driver for PCL
- 35Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 36The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 37What is a "Generic PCL Driver"?
- 38"JAM INSIDE" error appears on the LCD. What should I do?
- 39Printouts (envelopes) have creases.
- 40Can I use non-Brother or third party supplies with the Brother machine?
- 41How do I install the Optional Tray Unit?
- 42Print on both sides of the paper.
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Delete print jobs from the print queue.
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48The paper is skewed when it's printed.
- 49Cannot print after a Windows 10 update (June 2020)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)