FAQs & Troubleshooting
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169 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The printer status is Offline or Paused.
- 7Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10What is Brother iPrint&Scan?
- 11The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 12Use the Universal Printer Driver for PCL
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Printouts have wrinkles or creases.
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16Delete print jobs from the print queue.
- 17How to identify your Operating System (OS).
- 18Printouts (envelopes) have creases.
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 22Printouts have a curl or wave.
- 23What is the printable area per page?
- 24Can I print from or scan to Android™ Smartphone?
- 25The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 26I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 27What kind of memory can I use?
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 30Change the printer driver settings (Windows/macOS)
- 31I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 32The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 33Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 34What is the BRAdmin Professional software used for?
- 35Cannot print after a Windows 10 update (June 2020)
- 36I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 39Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 40What is a "Generic PCL Driver"?
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 43What driver package format is supported by my Linux distribution?
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45Print a web page from iPrint&Scan when using an Android™ mobile device.
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47The printer prints unexpectedly or it prints garbage.
- 48How can I change the printer settings?
- 49Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 50What are the differences between the BRAdmin Professional and the Web BRAdmin software?