FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 6What driver package format is supported by my Linux distribution?
- 7What are the expected yields of the consumables?
- 8I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 9When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12How to identify your Operating System (OS).
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 16Change the printer driver settings (Windows/macOS)
- 17What kind of paper can I use?
- 18What kind of memory can I use?
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20Can I print from DOS applications?
- 21How do I install additional memory?
- 22What is a "Generic PCL Driver"?
- 23What is the printable area per page?
- 24How do I install the Optional Tray Unit?
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Printouts have a curl or wave.
- 27Delete print jobs from the print queue.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30The printer status is Offline or Paused.
- 31Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 32Printouts have wrinkles or creases.
- 33The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 34The printer prints unexpectedly or it prints garbage.
- 35What can happen if the wrong paper is used in your machine.
- 36I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 37Can I print from or scan to Android™ Smartphone?
- 38Printouts (envelopes) have creases.
- 39The printed letters are slanted, positioned incorrectly.
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41Replace the toner cartridge
- 42Cannot print after a Windows 10 update (June 2020)
- 43Paper size settings are unavailable when I print from OpenOffice (Linux)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45Supported models of Universal Printer Driver for PCL
- 46The paper is skewed when it's printed.
- 47My Brother machine misfeeds paper.
- 48Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 49Print on both sides of the paper.
- 50My machine prints 2-sided when I select 1-sided printing in the driver (Linux)