FAQs & Troubleshooting
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126 Results
- 1When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 2The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 3The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 8How do I install the Optional Tray Unit?
- 9How to identify your Operating System (OS).
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Printouts (envelopes) have creases.
- 12Delete print jobs from the print queue.
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 17The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 18What is a "Generic PCL Driver"?
- 19Printouts have a curl or wave.
- 20Printouts have wrinkles or creases.
- 21Can I use non-Brother or third party supplies with the Brother machine?
- 22What driver package format is supported by my Linux distribution?
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 24My Brother machine makes repeated clicking noises when I try to print.
- 25Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 26Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 27What kind of paper can I use?
- 28Can I print from DOS applications?
- 29What is the printable area per page?
- 30The printed letters are slanted, positioned incorrectly.
- 31Open the Control Panel (For Windows)
- 32Print on both sides of the paper.
- 33The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35The Fuser cover is securely closed, however the Status LED is on in Red. what can I do?
- 36What are the expected yields of the consumables?
- 37How do I install additional memory?
- 38The driver installation finished successfully but I cannot print. (Linux)
- 39To install the printer driver easily using a tool. (Linux)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 42A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 43Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 44I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 45After I installed Sun JavaVM, some applications will not work correctly.
- 46Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 49I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 50White lines appear across the page.