FAQs & Troubleshooting
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- 1The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 6The printer status is Offline or Paused.
- 7How to identify your Operating System (OS).
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Delete print jobs from the print queue.
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11What can happen if the wrong paper is used in your machine.
- 12What kind of paper can I use?
- 13What is the printable area per page?
- 14Install the built-in drivers (For Windows 8 and Windows 10)
- 15What is a "Generic PCL Driver"?
- 16Cannot print after a Windows 10 update (June 2020)
- 17The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
- 20How can I change the printer settings?
- 21What kind of memory can I use?
- 22Can I print from DOS applications?
- 23What driver package format is supported by my Linux distribution?
- 24Change the printer driver settings (Windows/macOS)
- 25The paper is skewed when it's printed.
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 27Printouts (envelopes) have creases.
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29How do I install the Optional Tray Unit?
- 30How do I install additional memory?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Can I print from or scan to Android™ Smartphone?
- 33The printer prints unexpectedly or it prints garbage.
- 34Printouts have a curl or wave.
- 35What are the expected yields of the consumables?
- 36What is the Network Shared printing?
- 37Windows 7 Support Information
- 38A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 39I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 40The documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 41I cannot print from my Dos Application, the status light turns orange but nothing happens.
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43Printouts have wrinkles or creases.
- 44Lines appears across the page.
- 45Replace the toner cartridge
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47My Brother machine makes repeated clicking noises when I try to print.
- 48How do I clear paper jams?
- 49I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)