FAQs & Troubleshooting
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HL-5240
124 Results
1.
The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
2.
The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
3.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
4.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
6.
The printer status is Offline or Paused.
7.
The printer prints unexpectedly or it prints garbage.
8.
How do I install additional memory?
9.
How can I change the printer settings?
10.
Cannot print after a Windows 10 update (June 2020)
11.
Install the built-in drivers (For Windows 8 and Windows 10)
12.
How to identify your Operating System (OS).
13.
The Drum LED is still on or flashing after I replace the drum unit with a new one.
14.
Can I print from and scan to iPhone, iPod touch and iPad?
15.
Change the printer driver settings (Windows/macOS)
16.
I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
17.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
18.
Delete print jobs from the print queue.
19.
Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 - 10.10 driver?
20.
Can I print from DOS applications?
21.
I cannot print from my computer via USB.
22.
How do I clear paper jams?
23.
The image is ghosted.
24.
Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
25.
Can I print from or scan to Android™ Smartphone?
26.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
27.
Print a Printer Settings page.
28.
What is a "Generic PCL Driver"?
29.
What is the printable area per page?
30.
Print on both sides of the paper.