FAQs & Troubleshooting
![]() |
Popular |
214 Results
- 1REPLACE TONER
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3What is Brother iPrint&Scan?
- 4Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 5JAM TRAY 1
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7JAM DUPLEX
- 8REPLACE DRUM
- 9What is the recommended paper?
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12Delete print jobs from the print queue.
- 13Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 14JAM REAR
- 15What driver package format is supported by my Linux distribution?
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19DRUM END SOON
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21How to identify your Operating System (OS).
- 22The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 23NO TONER
- 24Reset the print server to the default factory settings.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26The printer status is Offline or Paused.
- 27JAM INSIDE
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Cannot print after a Windows 10 update (June 2020)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31Protect your Brother machine against unauthorised access over the network
- 32What is Toner Continue Mode?
- 33Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 34What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 35The printer prints unexpectedly or it prints garbage data.
- 36Download a file from the "Downloads" section and save it to Windows 8 computer.
- 37Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39Can I print from or scan to Android™ Smartphone?
- 40Change the printer driver settings (Windows/macOS)
- 41Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 42Curl or wavy
- 43Print on labels and envelopes from the manual feed slot.
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 46Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 47Discover the MAC address of the Brother network card
- 48I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 49DUPLEX DISABLED
- 50NO PAPER T1