FAQs & Troubleshooting
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215 Results
- 1The printer status is Offline or Paused.
- 2REPLACE TONER
- 3What is Brother iPrint&Scan?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5JAM DUPLEX
- 6Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 7Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9What driver package format is supported by my Linux distribution?
- 10The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 13How to identify your Operating System (OS).
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 15Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 16REPLACE DRUM
- 17A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 18I cannot print from my computer via network. (For Windows)
- 19What do the LED indications mean?
- 20Faint
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot install the driver when using the Driver Install Tool. (Linux)
- 23I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 24"Offline" appears on the Status Monitor.
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26Print a web page from iPrint&Scan when using an Android™ mobile device.
- 27Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 28Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 29Discover the MAC address of the Brother network card
- 30Change the printer driver settings (Windows/macOS)
- 31CARTRIDGE ERROR
- 32TONER ENDED
- 33DRUM STOP
- 34NO TONER
- 35Clean the paper pick-up roller.
- 36What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 37SIZE ERROR DX
- 38What is WEP?
- 39The printer prints unexpectedly or it prints garbage data.
- 40PRINT OVERRUN
- 41Wrinkles or creases
- 42What can happen if the wrong paper is used in your machine.
- 43What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 44When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 45What is the BRAdmin Professional software used for?
- 46Page skewed
- 47I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49The downloaded driver's name is different from my machine's name. (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
